FAQ
Are your candles vegan?
Yes! All of our candles are made with 100% coco-apricot wax which is vegan and non-toxic. Our candle waxes are cruelty free, gluten free, toxin free, paraben free and phthalate free.
How are your candles poured?
All of our candles are hand-poured.
Are these candles safe for my pets?
Yes! We have our own furbaby so this was something very important to us. Our candles were created with you and your family in our hearts, including your pets!
What is a wick-trimmer?
A wick-trimmer is used to trim your wick to approximately 1/4 inch, after initial use and each time prior to lighting your candle. Trimming your wick helps the flame from getting too large and producing too much soot, allowing your candle to last much longer.
How long should I burn my candle for?
We recommend your candle doesn't burn for longer than 4-5 hours to achieve the longest candle-life.
What is the best way to extend the life of my candle?
Upon receiving your package, bring it indoors, open the box and store your candle in a cool dry place. This will help shield your items from freezing or melting in the winter and hot summer months.
The first time you burn your candle, let it burn until the entire surface layer of wax is melted. After burning, trim the candle wicks to ensure that any ashes and burnt sections are thoroughly removed.
Visit our Candle Care & Safety Tips page for more information on how you can extend the life of your candle.
I need my candles tomorrow. Can you overnight them?
Please email us at info@houseoflumencandles.com to discuss expedited shipping.
My package is lost or delayed, what can I do?
Please email us at info@houseoflumencandles.com with your order number, however we also encourage you to read our Shipping & Returns Policy page for more information on what to do.
Can I return my candle?
Please see our Shipping and Return policies page here.
Do you offer samples?
Yes, each order will include samples.
Do you do private label/custom scents?
No.
Do you offer bulk discounts for my wedding/event/corporate gift?
Please email us at info@houseoflumencandles.com.
Do you wholesale?
No, currently we do not do wholesale.
Do you ship internationally?
No, currently we only ship within the United States.
For all other questions, please email us at info@houseoflumencandles.com and we will be happy to assist you!
