Privacy Policy

Privacy Policy

At House of Lumen Candles, LLC ("we," "our," or "us"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website, www.houseoflumencandles.com, which is hosted on Shopify.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue your use of the website.

Section 1 - Information We Collect

1.1 Personal Information

When you visit or make a purchase from our site, we collect certain personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)
  • Order details

1.2 Automatically Collected Information

When you access our site, certain information is automatically collected, such as:

  • IP address
  • Browser type and version
  • Device information
  • Cookies and similar tracking technologies
  • Referring and exit pages
  • Date and time of access

1.3 Shopify Data

Since our website is hosted on Shopify, Shopify collects and stores some of your data. Please refer to Shopify’s Privacy Policy to understand how they handle your information. To learn more, read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Section 2 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 3 - How We Use Your Information

We use the information we collect in the following ways:

3.1 To Process Orders

To fulfill and manage your orders, process payments, and provide order updates.

To arrange for shipping and handle returns or exchanges.

3.2 To Communicate with You

To respond to your inquiries or customer service requests.

To send order confirmations, shipping updates, and promotional emails if you’ve opted in.

3.3 For Marketing Purposes

With your consent, we may send you information about new products, special offers, and events.

3.4 To Improve Our Website

To analyze trends and user behavior to enhance your shopping experience.

To monitor and improve the security and functionality of our website.

Section 4 - How We Share Your Information

We may share your personal information with third parties in the following circumstances:

4.1 Shopify

As our website is hosted by Shopify, they process some of your data. For more details, see Shopify’s Privacy Policy.

4.2 Service Providers

We may share your information with third-party service providers that help us operate our business, such as:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping providers
  • Email marketing services

4.3 Legal Requirements

We may disclose your personal information if required by law or if you violate our terms of service to protect our rights, property, or safety, or that of others.

Section 5 - Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device by your browser

5.1 Types of Cookies We Use

Essential Cookies: Necessary for the proper functioning of the website.

Performance Cookies: Help us analyze site usage and improve performance.

Marketing Cookies: Track your online activities to deliver tailored advertising.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your use of certain features on our website.

Section 6 - Your Rights

You have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access and correct any personal information we hold about you. You can update your account information by logging into your account or contacting us directly.

6.2 Data Portability

Upon request, we will provide you with a copy of your personal information in a portable format.

6.3 Deletion

You have the right to request that we delete your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

6.4 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any email or by contacting us at info@houseoflumencandles.com. Please note that you will still receive transactional emails regarding your orders.

Section 7 - Data Security

We take the security of your personal information seriously and implement appropriate physical, technical, and organizational measures to protect it from unauthorized access, disclosure, or alteration.

7.1 Shopify Security

As our website is hosted by Shopify, your data is stored on Shopify’s secure servers. Shopify employs industry-standard security measures to protect your information. For more details, refer to Shopify’s Security Policy.

7.2 Payment Security

All payment transactions are encrypted using secure socket layer (SSL) technology, and we do not store your payment details on our servers.

Section 8 - Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.