Terms & Conditions

Terms and Conditions

Overview

Welcome to House of Lumen Candles, LLC. These terms and conditions outline the rules and regulations for the use of the House of Lumen Candles website, located at www.houseoflumencandles.com.

Please read these Terms of Service carefully before accessing or using our website. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use House of Lumen Candles if you do not accept all the terms and conditions stated on this page.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

These Terms and Conditions govern your use of our website and the purchase of our candles. By accessing or using our website and/or purchasing our candles, you agree to be bound by these Terms and Conditions and our Privacy Policy.

Section 1 - General Conditions

  1. We reserve the right to refuse service to anyone for any reason at any time.
  2. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
  5. All content on this website, including text, images, logos, and designs, is the intellectual property of House of Lumen Candles, LLC. You may not use, reproduce, or distribute any content from this website without our express written permission.

Section 2 - Accuracy of Information

  1. While we strive to ensure that all product descriptions, pricing, and other information provided on this website are accurate and up to date, we make no guarantees, express or implied, that the content is free of errors, omissions, or inaccuracies. You agree that your use of the website and its content is at your sole risk.

Section 3 - Products

  1. We aim to describe and display our candles as accurately as possible. However, slight variations in appearance may occur.
  2. Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time without notice.

Section 4 - Billing

  1. By placing an order on our website, you agree to provide accurate information for billing, shipping, and payment. We reserve the right to cancel any order if incorrect or misleading information is provided. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
  2. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  3. Payment must be made in full before the products are shipped. We do not store any payment details; all transactions are processed securely.
  4. After placing your order, you will receive an email confirming the details of your purchase. Please check your confirmation carefully. If there is any issue, contact us immediately at info@houseoflumencandles.com.

Section 5 - Shipping, Delivery, Returns, & Order Cancellations

  1. Shipping is only within the United States and shipping times may vary depending on your location. We will provide you with an estimated delivery time once your order is processed.
  2. We are not responsible for shipping delays due to natural disasters or carrier issues. However, we will do our best to assist you with any problems.
  3. Once the product has been delivered to the carrier, the risk of loss passes to you. If a product arrives damaged, please notify us within 1 day to arrange a replacement.
  4. If you are not satisfied with your purchase, you may return the product within 14 days of receipt for a full refund or exchange, subject to the following conditions:
    1. The product must be unused and in its original packaging.
    2. The customer is responsible for return shipping costs unless the item is faulty or damaged.
  5. Refunds will be processed within 2-3 business days of receiving the returned item. Refunds will be issued to the original payment method used at checkout. 
    1. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
    2. We reserve the right to modify our return policy at any time.
  6. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items. Where items have not been dispatched prior to a cancellation request, our refund policy will apply. 

Section 6 -  Limitation of Liability

  1. To the fullest extent permitted by law, House of Lumen Candles, LLC will not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or website.
  2. You agree to indemnify us and employees, immediately and on demand, from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of (a) your use of and access to the Services in violation of these Terms; (b) your violation of any law or the rights of a third party; or (c) any use of the products that caused injury or damage to yourself or a third party. This indemnification obligation will survive the termination of these Terms and your use of the Services.

Section 7 - No Warranty

  1. All products sold on this website are provided "as-is" without any warranties or guarantees, either express or implied. We make no representation or warranty of any kind, express or implied, regarding the quality, condition, durability, fitness for a particular purpose, or merchantability of our candles or any other products sold on this site.

Section 8 - Technical Issues

  1. We do not warrant that the website will be available at all times or free from viruses, malware, or other harmful components. You are responsible for ensuring your own access to the site is secure and for maintaining backup copies of your data.

Section 9 - Third Party Links

  1. Any links to third-party websites or services provided on our site are offered solely for convenience. We do not warrant or endorse any third-party services, nor do we assume any liability for your use of them.

Section 10 - Prohibited Uses

  1. You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 11 - Changes to These Terms

  1. We reserve the right to modify these terms and conditions at any time. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 12 - Governing Law

  1. These Terms and Conditions are governed by and construed in accordance with the laws of Tennessee. Any disputes will be resolved in the courts of Tennessee.

Section 13 - Entire Agreement

  1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Section 14 - Contact Information

  1. If you have any questions about these Terms and Conditions, please contact us at: info@houseoflumencandles.com. 

By using this website and placing an order, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.